FAQs

Are CosyCat Co. candles vegan friendly and animal cruelty free?

A BIG YES!
We use only the highest quality ingredients that are l vegan friendly and animal cruelty free 
in all of our candles and botanical wax melts 

 

Why Wooden Wicks?

When creating our candles we wanted to give you a full bodied cosy experience that evokes all of your senses

Smell (tick) - Wooden wicks create a hotter flame drawing the fragrance up through the wood and achieving a melt pool faster this helps to give out a stronger hot scent throw 

Sound (tick) - Wooden wicks produce a tantalising crackling sound when burning giving you that cosy feeling of sitting by an open fire. It’s sooo relaxing! 

Sight (tick) - They look so pretty! The flame of a wood  wick is mesmerising it burns wider and flatter than a standard wick and gently flickers captivating it’s audience 

They are also made from only 100% Natural wood from Sappy Fruit Trees sustainably sourced fsc-certified mills in the USA

  

Do you use plastic in you packaging? 

All of our packaging is recyclable & our wax melt packaging is also fully biodegradable. The only plastics we use is repurposed from orders I’ve received so by reusing is gives it a second lease of life! 

 

Are you insured?

YES! I surly am. 

 

Are you CLP compliant?

100% 

As of the 1st June 2015, the Classification, Labelling and Packaging Regulation (CLP) stipulates that any product that contains a hazardous/ potentially hazardous substance must be labelled accordingly. This includes a non-cosmetic product containing a fragrance or essential oil (candles, wax melts etc.)

All of the CLP information can be found on the back of our wax melt packaging & bottom of our candles glass along with the safety information. CLP information can also be found in each item description on the website. 

Whats your refund policy?  

While we hope you love your purchases if you’re not 100% we have a 14-day return policy. This means you can return it and get a full refund or exchange providing it is still in the original packaging and unused. You can return you purchase for up to 14 days from the date you recived it.